ADMINISTRATIVE PROFESSIONAL DAY BRINGS MANY THANKS & TESTIMONIALS APRIL 2012

We have been truly blessed at Smiledog this spring. We have many new clients who have found our virtual receptionist / answering service to be an excellent addition to their businesses.

I am including a few of the testimonials we have received this month. These testimonials are the fuel for our business and they are greatly appreciated by everyone. Yea Ha! Everyone loves a compliment.
We also received some great Gifts on ADMINISTRATIVE PROFESSIONAL DAY
Thanks so much!!!

Matt from The Nightingale Company just called.

He just wanted to let you know that he is super pleased with the service,
and has received a ton of compliments about us today, and he said he would
gladly write a testimonial if need be for the website!
The Nightingale Company, Film Industry Toronto

Dr Korbin.
It is so rare that you deal with a service company and have absolutely no complaints.
Please use my name anytime as a reference and thanks so much for the great service.
Sincerely,
Dr Ilene Korbin,. Florida

Hi, Jeff, Brittany, Tanya, Leah, Christie, Amy & Debi
I just wanted to say that I think you are all doing a fantastic job with handling my calls. You are all very professional and thorough.
I really appreciate that you are open to learning and getting feedback along the way so that we can manage the calls effectively. I think you are all doing an awesome job with the phone.Thanks again. With best regards,
Robbie Spier Miller, MA, CH / Burlington Hypnosis Centre

Allow me to thank you and your excellent staff for the fine service you provided these past few years. I received many compliments on the quality of the reception service in my office and I had to confess to callers that it was your service and your staff deserving of the praise and not me. The gals who answered my phones these past years were all professional, competent, friendly in some not so friendly situations, and they earned their salary. Thank you for that. It is testimony to your good leadership.
Immigration Lawyer, Halifax

Jeff, The ladies are doing an excellent job. I already have customers commenting on our "new" receptionist phone skills and wanting to meet her.
NailSense Toronto’s Best Nail Salon, Toronto

Hi Jeff, A quick note to let you know how happy I am with your service... your
staff are incredibly helpful to me and I have received good feedback from my patients...
I have had a ton of changes and developments as the web has gone up etc and your staff have accommodated every need. Please pass along my sincere thanks to all of them... choosing Smiledog was one of the best decisions I have made so far in starting my clinic.
Mike Sangster, HealthSkills Physio, Halifax

That was a great msg thanks Tanya we will call her. You are doing a great job!
NF Massage Therapy, Niagara Falls Ont.

I am very happy with the quality of service from your employees and company in general.
I've passed your name on to several business owners.
Great service deserves recognition!
Dr. Brent MacNeil BALANCE CHIROPRACTIC ,Halifax

Hi Jeff,
First off, I want to say that Kevin and I are very happy with the
performance of your team in terms of professionalism and the level of detail
that we receive in terms of emails after they speak to customers.
Niagara Faucets Ontario

Smile-Gals Receive Customer Service Awards

                                                            SMILE-GAL AWARDS

Every Virtual Receptionist / Answering Service Company is only as good as their front line receptionists.
                  
                              SMILE-GAL CUSTOMER SERVICE AWARDS 2011

Smiledog has been blessed with great people who care about their job and work together to deliver the Smiles and service for our clients

Smildog's receptionists answer thousands of phone calls every year.  As the owner I hear everyday the effort and skill it takes to help frustrated customers. This skill is really an incredible talent that often goes on noticed by customers.

All of Smiledog's receptionists are exceptional and they all care about our customers and the success of Smiledog.

This year we wanted to give a special award for loyalty, team work and dedication.

Tanya Reid received her Smile-Gal award for her loyalty and dedication to Smiledog and great customer service. Tanya has been with Smiledog the longest of any of our receptionists and consistently impress our clients with great service. Tanya has worked every shift and always available to help out when we need her.  Tanya is our go to project Gal. She loves projects and does a fantastic job when assigned.  Thanks Tanya for a job well done.

Debi Barkhouse received her Smile-Gal award for her team work and great customer service. Debbie filled more shifts and helped out more than anyone when we were in a pinch. She also makes a great banana bread. Thanks Debbie for helping out so much and making everyone feel at home.

Brittany Gilday received her Smile-Gal award for being AMAZING. Everyone know that Brittany is the go to Smile-Gal. We could not survive without her.
She has a photographic memory, gets all the daily tasks done before you ask and is a true Smile-Gal Star. She also keeps us up to-date on our daily horoscope.

Of course all the receptionists at Smiledog do a fantastic job and they all deserve awards every day.  

I would like to give a special thanks to Chantel, Christie, Leah and Joan who  

"Get er done" everyday. 

Thanks so much for being Grrrrreat!!! Smile-Gals 

Virtual Receptionist Helps client in Pain. Great Job!

What can a virtual receptionist / Live answering service do for your business?

Tanya "Great Job"

Sometimes it is something amazing!
Many people do not answer the phone anymore.
In an attempt to cut costs they are using fancy new auto attendants or voice-mail etc and they think they are providing great customer service.
We recently had one of our receptionists help an appointment setting client who uses us to answer his phone and book appointments
It really showed me that only a live person can provide a level of service that goes above and beyond and truly builds customer loyalty.
I sit here everyday listening to what a great receptionist can do. They empathize, listen and add value to ever customer interaction in a way that only a human can. Sometimes they even "Wow me" as the interaction below shows how Tanya one of our great receptionists helped a chiropractic patient who was in extreme pain squeeze into our clients schedule.


Hi Dr MacNeil.
I just received a call from Bob ? who is in IMMENSE pain (so much that he could hardly talk to me on the phone)
He can walk okay but he can't stand up straight.
I took a look at your calendar and told him to come in for 2/2:15. He's going to grab a shower and come for then.
I know your schedule has you off until 2:30 and then Mary ? is in at 3pm, but I felt so bad for this guy (and I know you would too), so I wanted to try and get him in asap.
And, as I was booking this, Jules ? was booked in for the 2:45 slot. Is there any way you could come in to see Bob at 2pm when he gets in? I'm sorry if this isn't do-able.
His telephone number is 1-902-7??-5/// if you need to reach him. Or I can call him if need be.


Thanks
Tanya
Smiledog 'Your Receptionist'


Our client replied back to Tanya with the following comment.


Thanks Tanya,
I will see Bob as soon as he arrives.
A+


All I can say is lets see your voicemail or auto attendant provide this level of service.


Live answer can really make a difference.

"Smile when you answer the phone"

"SmileGals" Surpised Again! Thank you Cheri!

Wow!!!!  We were so surprised when Cheri a Physiotherapist who has been a Smiledog virtual receptionist appointment setting client "FOREVER" dropped by and gave all the receptionists an incredible gift basket.

Cheri was one of our first virtual receptionist appointment setting clients. Cheri started using a Google calendar then moved over to our customized web based appointments setting system and we have loved booking clients into her schedule.  

The "SmileGals" would just like to give Cheri a big Thank you. The balsmic vinger etc wine bread hic! was fantastic.
We so impressed that you thought of us and we wish all the best,. You made our day / month.

Virtual Receptionist "Smile-Gal" Celebrates Birthday. "Happy Birthday Tanya"

"Smile-Gal" Celebrates Birthday. "Happy Birthday Tanya"

Tanya one of Smiledogs great Virtual Receptionists has provided outstanding answering services to small business all across North America. Tanya who has been with Smiledog for over two years provides outstanding telephone messaging and virtual receptionist services to Smiledog's diverse client base in The United Sates and Canada.

The Smile-Gals would like to give Tanya a shout on her birthday and say how much we appreciate her fun attitude and superior customer service skills.

If you need a virtual receptionist or answering service call Smiledog to get Tanya and the rest of our excellent staff to create a great first impression for you business. We can take a message, connect calls to your extension, cell or home office. We also specialize in booking appointments using any web based system for massage therapists, physiotherapist, chiropractors, acupuncture, hypnotic therapy, osteopathy and psychological offices.

Smiledog system is flexible and customizable to each clients needs. Tanya is a great example of the great team of virtual receptionists who provide service to our diverse client base in North America.

Happy Birthday Tanya,. Thanks for the great work. Call us at Toll free @ 1-866-773-2030

http://www.smiledog.ca/

"Smile-Gals" Receive more Testamonials

AUGUST 2011 TESTAMONIALS FOR THE 'SMILE-GALS"

Thought I'd provide some quick feedback: only positive reviews! My clients are pleased with the service they are receiving, my ability to return messages quickly and efficiently has increased, and I feel much more organized throughout the day!

Andrew McDonald
Owner/Operator
McDonald& Company - Naval Architecture and Design
http://www.navalarchitecture.ca/

================================

I understand you are looking for a reference on the service of Smiledog Remote Reception. I have been working with them for few months now and could not be more delighted with their services. I have worked with larger companies before and no where have I had this level of personalization; it really is as if their team was in your office! I have gotten many comments from my callers as to the professionalism of the receptionist and if there is any you need, Jeff is a call away. This is the testimonial I wrote for their website.
I have a management consulting/law firm and really needed some help managing my calls! I found Smiledog on a Google search and because they are a small firm like mine I thought I would give them a try. Don’t let the size fool you, this firm delivers a top notch professional and totally customized, solution to your communication needs. Unlike the big companies that I have used before, you can change your instructions in real time, via a simple email; in fact, everything with them is that easy. Smiledog has great old fashioned values- they put the Client first!

Every word is true- you have direct access to the receptionists, who I call the “smile-girls”, in real time and can change your instructions in an instant. Needless to say, I could not give them a higher recommendation, but if those things aren’t enough, their prices are affordable even for the smallest of companies.
If you would like further info please don’t hesitate to call me. My contact info is below.
Sincerely,
Lori Karpman B.Comm, B.C.L., LL.B.
President & CEO I Lori Karpman & Associates Ltd.
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We have been using your services a lot more lately since we have been out of the office and we are so happy with the job everyone is doing. Thank you so much for treating our customers so well and handling their questions so professionally.
Best to everyone,
Tara Boles
Training Center Director
AED & CPR Training and Consulting, Inc.
Evanston, IL www.Multi-Hazard.org

A BIG Smiledog "THANK YOU" you goes out to Claire at BeNatural.

We had a great surprise this week.

Claire Lasnier from Be Natural  http://www.benaturallaserhairremoval.com/ 
dropped by our office with lunch for all our receptionists.

This was a total surprise and greatly appreciated by everyone at Smiledog. Claire has been a client for several years and we love booking appointments and helping her clients with FAQ's..

Claire runs a great company and the "Smile Gals" love helping her grow her business.

Thanks so much Claire. We loved the surprise.

Be Natural Website